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Privacy Policy

Timberkits Limited Ltd is a company incorporated in England and Wales under company number 03571961 whose registered office is at The Old Village Hall, Llanbrynmair, Powys, Wales, SY19 7AA, trading as Timberkits.

This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:

What information do we collect about you?

We collect information about you when you contact us, sign up for our e-newsletter, become a customer, a trade partner, or engage us for any services we may offer. We also collect information when you complete voluntary surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We use the information collected about you to process your enquiry, fulfil your order and to manage your account and, if you agree, to maintain contact with you in the future to update you about the products or services we provide, or, to supply you with information which we think may be of interest to you.

Timberkits will not share your information with third parties for marketing purposes.

Marketing

We would like to send you information about our products or other information, which we feel, would benefit, or be of interest to you. If you have consented to receive marketing you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes and if you no longer wish to receive marketing information from us, please email info@timberkits.com

Access to information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@timberkits.com or write to us at the address provided on the 'How to contact us' section. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have a right to be forgotten and may ask us to delete personal information we hold on you by emailing us at: info@timberkits.com or writing to us for further guidance.

Transactions

Financial information for online payments are not held by Timberkits and are all managed by Sagepay, Timberkits do not hold any of this payment information.

Sagepay is an internationally recognized payment processor that offers a payment gateway. When placing an order on the Timberkits website and paying by credit or debit card, personal details required to make the transaction may be transferred to and stored with Sagepay in accordance with all relevant UK and EU laws. More information on Sagepay's privacy policy can be found here: https://www.sagepay.co.uk/policies/privacy-policy

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitors use of the website and to compile statistical reports on website activity.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

Other websites

Our website contains links to other websites such as:

  • Facebook
  • Twitter
  • LinkedIn
  • Pinterest
  • Instagram
  • Google +
  • YouTube

And this list may be expanded in the future but it should be noted that this privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Other web services we use

We use the following web services to contact our subscribers and gather statistical information on user behaviour to allow us to improve our services:

MailChimp; allows us to contact our e-mail subscribers and holds information such as first name and email address. When you sign up for this service you are allowing us to:

  • Transfer your contact information to MailChimp
  • Store your contact information in our MailChimp account
  • Send you marketing emails from our MailChimp account
  • Track interactions for email marketing and ad placement purposes

More information on MailChimp's privacy policy can be found here: https://mailchimp.com/legal/privacy

Gmail; is our email provider with company email addresses administered by the Timberkits using G-Suite. Email data and contents are stored in a Google data center (sic) and may also be stored on company computers under multi-layered password protection, in addition to being accessed by employees on mobile devices under Timberkits's BOYD (Bring Your Own Device) policy.

For ease of administration and the securing of their deletion, emails are kept in designated email folders, which store information that can identify personal details, this may include:

  • Title
  • First Name
  • Surname
  • Job Title
  • Contact address
  • Contact telephone numbers
  • Contact email addresses (including CC and BC addresses*)
  • Company website
  • Dates and times
  • Narrative/s (which may include personal details*)
  • All or parts of previous emails (email chain*)
  • Details of, or reference to 3rd parties*
  • Attachments*
  • Links
** Consent for the sharing of 3rd party information with Timberkits contained under these categories remains the responsibility of the sender.

Information on Google's data center (sic) locations can be found at: https://www.google.com/about/datacenters/inside/locations/index.html

Information on Google's privacy policy can be found at: https://www.google.com/policies/privacy/

Google Analytics; allows us to gather and store statistical information about our website visitors behaviour whilst it can identify the users country and IP address it does not store any information that would, on its own, allow us to identify individual users of this service.

Information on Google analytics privacy and data security policy can be found at: https://support.google.com/analytics/answer/6004245?hl=en

Hotjar; provides us with visual data on our website's user behaviour through heat mapping, whist it can identify the users country and IP address it does not store any information that would, on its own, allow us to identify individual users. However, text and other data submitted to individual website forms may be visible as part of the screen capture process, therefore Timberkits's policy is to utilise 'On-Page' and other 'Suppression' options to ensure that text data inputs cannot be retrieved when the data is sent back to HotJar's servers.

Information on Hotjar's privacy policy can be found at: https://www.hotjar.com/privacy

Sage; is used as our database system and allows us to maintain contact information and instructions to allow us to undertake our enquirers, or clients, wishes and execute subsequent contractual obligations.

Sage does store information that can identify personal details and associated information, to include:

  • Title
  • First Name
  • Surname
  • Job Title
  • Contact address
  • Contact telephone number/s
  • Contact email address/s
  • Company/organisation name (where applicable)
  • Company website (where applicable)
  • Company/business overview (where applicable)
  • Status of an enquiry or order fulfilment

Information on Sage's privacy policy can be found at: https://www.sage.com/en-gb/legal/privacy-and-cookies/

Paper records

Paper records of customer invoices are held in the Timberkits Office for the statutory duration of accounting records. The information invoices show includes;

  • Title
  • First Name
  • Surname
  • Job Title
  • Contact address
  • Company/organisation name (where applicable) Paper invoices are securely held and accessible by authorised Timberkits personnel only.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place updates on this page. This privacy policy was updated on 21st May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

email info@timberkits.com
or
Write to us at:
The Old Village Hall,
Llanbrynmair,
Powys,
Wales,
SY19 7AA